It is disturbing to hear complaints from folks who are dissatisfied with their brand new ponds and the contractors who built them. Often pond systems are installed by builders and fail to meet the customer’s expectations. Most often we find the problem stems from a miscommunication between the builder and the buyer. We have both builder and buyers as customers which gives us a unique prospective on the relationship between them and what can go right and wrong. By paying attention to what the other is saying, knowing what to expect from the other and keeping your end of the bargain you can have a love affair with your customer or contractor.